Last week my DELL® XPS M1330 broke: all of a sudden I could only see a white screen with vertical lines, and soon after only a grey screen, without any boot activity. The problem was that the nVidia 8400M GS video card broke. I bought this laptop in Italy, and I have a 3 years on-site warranty which ensures the system is repaired within five days, but I thought it would have taken longer to repair it, since I’m not in Italy but in US. Well, I was wrong! I contacted DELL technical support on Wednesday evening, and after about 50 minutes of tests the problem was diagnosed and the new parts (motherboard, since the video card is integrated) were shipped. I had to transfer the warranty to US, but this required to fill a simple form on-line. On Friday I have been contacted by DELL technical support to fix an appointment to repair my system, which has been repaired on Monday, after a total of three business days after my call.
Great job DELL!